Rembrandt Casino

Log into your account. Go to the ‘My Account’ tab, and proceed to change/edit any personal information you deem needs updating. If for whatever reason changes to your account will not edit or save, then you are advised to send an email to [email protected] where one of our agents will gladly assist you.

Anytime and from anywhere! We are here to serve you! Send us an email anytime you want, and it will be answered promptly! Or, you can contact us via our live chat, open from Monday to Sunday between 08:00-24:00 CET. If you prefer, you can also contact us when live chat is not open, via our support form or just send an email to [email protected] and we will reply to you shortly. VIP clients will receive a phone number, where they can leave their message or request a "call-back"!

Log into your account and proceed to the ‘My Account’ tab. It is important that you always keep all of your personal information up-to-date to prevent any unnecessary delays throughout the KYC application process. If you need to affect changes, please do so, or send us an email, and we will sort it out on your behalf.

Yes. We will never share your data with others and will always keep your information private. Your personal information is secured through SSL encryption technology which prevents third parties from accessing it.

Yes, we would be happy to have you as a valued member of Rembrandt Casino. However, to be eligible to register an account with our brand, players need to: have reached the legal gambling age as determined by the governing law of the country player has registered from and be over the age of 18. The fact that the Online Casino and/or website is available, does not construe an invitation or an offer by ‘US’ for anyone to use in any country where online gambling is considered an illegal activity. Therefore, participation in the games is void and prohibited in those jurisdictions where this applicable law applies. It is the responsibility of the players to determine whether the use of the Online Casino is legal in their resident country.

At the top of the Casino's home page you will find a link to reset your password or click here. You will be requested to enter your username or email address. An email will follow shortly with further instructions on how to reset your password. Additionally, if you forgot your username or your sign-up email address, you can contact one of our Live Agents and they will help you to get it sorted right away.

No. Unless you have written authorization from us, only one account per person, family, household, IP address, and email is allowed. This is also stated in our terms and conditions. If you act against these rules, you risk the closure of all your accounts.

Rembrandt Casino is committed to providing you with a gaming experience that is both fun as well as safe. For this purpose, we have set up a Responsible Gaming page where you can fill out a Self Exclusion form that will temporarily restrict access to your own account for a particular period of time. Also on this page, you will find additional resources to help you with your gambling issues along with a list of professional agencies to contact.

Yes. Newly registered players are rewarded with not 1 but 2 Welcome Bonuses. Choose between Rembrandt Casino’s welcome bonus of 100% up to €200 or Rembrandt Sportsbook welcome bonus of 100% up to €100. Both of these online bonuses can be claimed once and are credited after a player’s account is activated.

Yes, players from following countries are excluded from all and any free bonus offers, sign-up bonus, no-deposit free spins offered with games and bonuses, free bonus-money and all and any affiliate(s) related bonus and free spins offers:

Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Türkiye, Ukraine.

This exclusion is valid for those players who never made a deposit and or did not make a deposit in the last 30 days. If a group of games is not available to you, Rembrandt Casino may decide - at its own discretion - to exchange free spins offered with another game.

Yes, they are. The payout for free spins is limited to a maximum of €25 per free spin campaign when issued as a Non-Deposit Bonus. When the free spins are given as a deposit incentive, the maximum is limited to €50 per free spin campaign. Winnings can be redeemed only by players who have made a deposit in the last 60 days or within 30 days after the claimed winnings.

Absolutely. Registered players are lavished on a daily basis with additional online bonuses. Earn Loyalty Points, and take advantage of all the boosted offers and extra rewards that we give out to all our valued members. Be in the know, so sign up to receive emails or follow us on our multiple social media channels. Get a taste of what Loyalty equals at Rembrandt Casino!

If there was a bonus available for you, you could have selected this bonus while making your deposit on the Cashier page by activating it via the checkbox next to the desired bonus. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!

At Rembrandt Casino, online bonuses are available on a daily basis and can be selected from the dropdown menu in the deposit window where the currently available deposit bonuses are. If you cannot claim the bonus that means either your deposit does not meet the minimum amount needed for that particular promotion/offer, or it may be subject to a certain order, for example, 1st deposit 20% and 2nd deposit 40%, or you still have pending bonuses that have yet to be claimed. You can only redeem 1 bonus at a time. If you have any issues with the activation of any bonus, contact our support team and they will be happy to help.

It is important for every player to know that only online slots, Keno, Bingo, and Scratch Cards reduce your wagering requirement 1 on 1 with each round you play. That means that your WR drops by 100% of the value of the bet placed. The WR reduces for different games and is as follows: Video Poker 15%, Roulette Live and Table Games 10%, and all other games 20% So for example if you place a bet of €10 playing Roulette, your minimum bet is only reduced by €1 to €5999, whereas if you place a bet of €10 on an online slot game it will reduce to €5990.

For every bet placed on the game of your choice, the Wagering Requirement (WR) is reduced. For example, the regular 100% Welcome Bonus amount and the deposit would have to be wagered 30x. The minimum bet requirement for a casino bonus that is lower than 100% or in excess of 100% is 60x the bonus amount. So, if you claim this bonus by depositing 100 EUR, the total wager amount would be 6000 EUR. Should the sportsbook Welcome bonus be selected, the minimum wager requirement would be 16x the bonus and deposit amount. For example, if you deposit €100 and receive a 100% Welcome Bonus of €100, you will have to wager €1600 before you can withdraw the full amount of your bonus. This means that the 16x play-through is for the total of your bonus amount and deposit. For a detailed explanation of how you can fulfill the WR, please click on our Bonus Terms.

Yes. The maximum payout for a No Deposit Bonus is 10x the bonus amount received. Winning with free spins is limited to a maximum of €25 as stated in our bonus terms and conditions. The payout for a free spin as a deposit incentive is limited to a maximum of €50. Only players who made at least 1 deposit in the last 60 days or within 30 days after the claimed winnings are able to request a payout of their bonus winnings.

There is no need to worry at all! With the next transaction on your account, your remaining wagering requirements will be adjusted automatically. It might happen that there are still remaining wagering requirements shown even if your balance is 0. But you will see that it will be adjusted automatically when you make your next deposit. Should you need further assistance in that because your remaining WR somehow seems to have got "stuck", please feel free to contact our support team which will be happy to sort that out for you.

Yes. You can almost always request a payout for the share you have played through. For example, if you deposited €100 and also received a €100 bonus, and you have fulfilled 80% of the WR, if your balance is €1000, then you can cash out €800 (80%) and the rest of the remaining WR will be bought off! For a detailed overview, please visit our Bonus Terms page.

There are several ways to get in touch with us! You can use our support contact form, send us an email at [email protected], or talk directly to one of our well-trained and friendly support members via live chat! Our live chat is available from 08.00 CET to 24.00 CET (Mon. - Sun.). For VIP players, we offer also phone support and/or a call-back service.

Yes. Log into your account and click on the ‘Account Information’ tab. Follow the required steps, then proceed to input your set daily, weekly, or monthly limit preferences. If you’d rather that we set these parameters up, then reach out to our Support Team, where we’ll be more than happy to set them up on your behalf.

First and foremost it is important that all your personal information is up-to-date to avoid any unnecessary delays. Players requesting a withdrawal for the first time will be subject to verification. An email with a verification link will be sent, and you are requested to follow the necessary authentication steps. This is to ensure that there is no player fraud. The withdrawal process is as follows: Step 1 - Write the amount you wish to withdraw at the Cashier and then type in your bank details. The status of your payment is in ‘Pending’ mode and will stay reversible until the status changes to ‘Approved’ and will be indicated by the number ‘2’. Step 2 - Payout requests are swift and are processed within twelve (12) hours of a withdrawal request. Funds are credited to your account within one (1) to two (2) working days. Once payment is effected your status will change to one ‘1’. If the number ‘3’ is present, that means that either your payment was declined or you canceled the withdrawal request and added the funds back to your account.

Yes, you can! Payouts are normally processed within 12 hours after the request (for non VIP players). As long as this time window has not passed, you are able to cancel your withdrawal (partially) and keep playing our games with the cancelled amount. To check the status of the withdrawal request, you can always visit your history page. There, you will see a status 1, 2 or 3 noted behind your payout line. As long as you see a status 2, you can cancel your request.

At any point, players have the option to forfeit or cancel their bonus amount and proceed to withdraw any remaining balance originating from their real money funds. It is important for players to be fully aware that any potential loss incurred during this process will be determined by the sum accumulated while the bonus was active.

Yes, there is! The minimum amount for a payout you can request is €20.

Rembrandt Casino accepts EUR, CAD, INR, JPY, NOK, NZD, RUB, USD, and ZAR.

Yes you can! You can make deposits using your VISA or MasterCard through our payment providers available in your cashier.

Depositing money is straightforward. In your ‘Cashier’ simply enter the amount you wish to deposit, the currency of your choice, and your preferred banking method. Depending on the banking option used, you may be redirected to your payment providers who will handle your transaction and payment over their own 100% secure connection. Please check our Payment Information page to find out which payment methods are available.

Just go to your account lobby (payout) and you will see your requested payout. If it is still marked with "2" it is still pending and reversible (it will be like that for maximum 12 hours after your requested payout). If it is marked with "1" it has been already processed and will appear in your bank account statement shortly.

You can contact us via live chat anytime!
Please note: In case you have any questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control. In those cases you must contact your financial institution or credit card provider.

If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries, just have fun!

At Rembrandt Casino, we offer a variety of payment banking options (these are dependent on your jurisdiction) you can choose from. As per AML regulations, a player’s first withdrawal might need to be sent to their bank account as part of the verification process, Once done, other methods in accordance with your deposit of choice, such as e-wallets (Skrill, Neteller, MuchBetter, and Ecopayz) could be noted as preferred. If a player wants to have his/her winnings sent to an e-wallet account, the same e-wallet has to have been used as a deposit method prior to withdrawal. Direct banking such as iDebit, Trustly, and Instadebit (if available in your jurisdiction) are also available directly to your cashier. We are constantly making our services more and more accessible. For any inquiries you may have with regards to the above, please contact our Customer Support Team. For a detailed list of payout methods, please click on our ‘Payments’ page. It is imperative that all your bank details are accurate and up-to-date when requesting a payout as this is part of our KYC withdrawal process.

Yes. The minimum deposit amount is €10 or currency equivalent.

Rembrandt Casino supports a variety of accessible payment methods that are among the best. Currently, a deposit can be made through the use of payment cards such as Visa and Mastercard. Alternatively, deposits may be made by bank transfer or through payment service providers such as Skrill, Neteller, Sofort, Euteller, Trustly, Bancontact, Paysafe, AstropayCard, Cash2Code, Ecopayz, iDebit, Instadebit, MuchBetter, Neosurf, NetBanking, Rupee Pay, Siirto, Dimoco, UPI, Coinify, and Zimpler. Certain payment providers may not be available in your jurisdiction. The minimum deposit limit is 10 EURO (ten EURO). The maximum deposit per single transaction is 10,000 EURO (ten thousand EURO).

Payout transactions are swift and are processed within 12 hours of a player’s submitted request. For applicants requesting a payout for the first time, processing times may vary due to player authentication/verification. Once the funds are credited to your account, they should be visible in your bank statement within 1-2 working days.

If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!

Rembrandt Casino’s directory of games features world-renowned and award-winning game providers. However, some of these providers whose work is showcased across our site operate under different jurisdictions. Therefore, certain games may not be eligible in your country of residence. The Best of the Best: EVOLUTION, GAMING REALMS, CAYETANO, ATOMIC SLOTS LAB, 1X2GAMING, 2BY2 GAMING, 4THEPLAYER, AINSWORTH, ALCHEMY GAMING, ALL41STUDIOS, APOLLO GAMES, BETSOFT, BTG, BOOMING GAMES, CRAZY TOOTH STUDIOS, DICE LAB, ELECTRIC ELEPHANT, ELK STUDIOS, FANTASMA GAMES, FORTUNE FACTORY STUDIOS, FOXIUM, GAMEBURGER STUDIOS, GAMEVY, GAMOMAT, GENESIS GAMING, GIVME GAMES, GOLD COIN STUDIO, GOLDEN HERO, GOLDEN ROCK STUDIOS, HABANERO, HACKSAW GAMING, iSOFTBET, JFTW, KALAMBA GAMES, LIGHTNING BOX GAMES, MAXWIN GAMING, MERKUR GAMING, MICROGAMING, NEON VALLEY STUDIOS, NETENT, NORTHERN LIGHTS, ORYX GAMING, PETER & SONS, PG SOFT, PLANK GAMING, PLAY’NGO, PLAYSON, PRAGMATIC PLAY, PUSH GAMING, QUICKSPIN, RABCAT GAMBLING, REALISTIC, REDRAKE GAMING, RED TIGER, RELAX GAMING, SILVERBACK, SKILLZZ GAMING, SKYWIND GROUP, SLINGSHOT, SNOWBORN, SPEARHEAD, SPIN GAMES, STHLM GAMING, STORM GAMING TECHNOLOGY, STORMCRAFT STUDIOS, SWINTT, THUNDERKICK, TOM HORN GAMING, TRIPLE EDGE STUDIOS, WAZDAN, GAMING CORPS, SPINMATIC, RUBY PLAY, and ZITRO.

Yes.

No. Thanks to Rembrandt Casino’s Instant Play Format, no download of apps/software is necessary. Access games on the go and enjoy all of what we have to offer.

Yes. Play your bets in real time on any sporting event of your choice.

Just click on the sporting event you would like to place your bet on, then input the desired amount on your Betting Slip.

You can access your betting history by clicking on the ‘My Bets’ tab where you will see a list of all the bets you have placed including the odds and how much you have won.